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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. You may even be eligible for an extended warranty replacement. Know Your Fitbit Model When You Need a Repair. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. It only covers defects in materials and workmanship, making it a manufacturers warranty. All our products meet rigorous quality standards and are backed by industry-leading guarantees. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. However, if they are near the clock, it's totally cool! See our Terms of Sale. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. The return authorization number must be included along with your returned Product. This article has been viewed 168,910 times. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Get the low-down on all things Fitbit legal. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Shipping and handling charges may apply except where prohibited by applicable law. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Fitbit offers a limited product warranty. It's moved! Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. There are two barcodes on your Fitbits original packaging box. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! You can only purchase one membership at a time. . AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. You can get back to your regular exercise in no time. Fitbit also guarantees its bands during the warranty period. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Thats terrible! This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store If it still doesn't work, please contact customer support or try again later. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Fast shipping Same day shipping if ordered by 1PM Pacific. Sadly, we cannot directly help you since our site is not part of Fitbit. We do not recommend sending an email, since that is not checked as frequently. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. If you prefer calling, call their support number at (877) 623-4997. I just wanted more confirmation with this. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Type in Fitbit and answer a few questions. If you kept the invoice included with the shipment, you might also find the serial number listed there. For Fitbits purchased elsewhere, look at the sales receipt. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. And if your Apple Watch has . The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. . The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Did your warranty already run out? You have entered an incorrect email address! USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Also, the cost may be prohibitive and not worth it. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Shop Now Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Check How to use your photos as your Google Pixel Watch face. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Oops! Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. A new band will have the same problem. Only send in the part of the device thats causing problems. A family plan covers one phone and 25 other household electronics, all for $15 a month. The coverage for European countries is two years. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. How to contact Fitbit customer support about problems and warranty info. Just wanted to get an idea before I go purchase another one. How to repair your FitBit or watch screen or face. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. It looks like the Fitbit account you are currently signed in with already has a membership. Proceed to remove item from shopping cart. *This open box product may have visible dents or scratches. Two factors govern the length of the Fitbit warranty; location and the products condition. Cancel Anytime for a Refund! Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . UU. Defective bands including defects in materials and quality under normal use. Verizon Extended Warranty is $5 per month, per device. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! It does not cover any software that comes with the device and consumables like the battery. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Lets fix it! We value every customers' feedback to Improve our products & services. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. You must purchase FPP within 30 days after your purchase. The deductibles are friendly, starting at $29 and not more than $99. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. . Thanks for signing up! If you want to cancel, there's no fees or hassle. Good luck and keep us posted. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. I have a FitBit Charge 4 special purchased 7/19/20. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Secondly, Fitbit does not issue any device exchanges. To create this article, volunteer authors worked to edit and improve it over time. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Use the arrows to choose products to compare. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Regarding how long Fitbits last, its actually hard to say. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Fitbit app not showing readiness scores or score isnt correct? To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. As low as $1.11 per month with an annual plan Purchase. Protecting your device is not an option you should be debating. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. It depends on what Fitbit model you use. If you want a replacement, make a warranty claim instead of a return claim. Works on basically any plastic screen but please use at your own risk. Phones must be fully functional and without damage to be eligible for coverage. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. This limited product warranty is provided free of charge. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Look for your Activation Date. Sadly, this appears to be somewhat common for the Charge 4. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it.
